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Welcome to Pen Paper Leather Online Shopping Store!

Effective Date: June 5, 2023

Thank you for shopping at Pen Paper Leather. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be occasions where you may need to return or seek a refund for your purchase. This Refund and Returns Policy outlines the procedures and guidelines for refunds and returns at Pen Paper Leather.

  1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused and in the same condition as when you received it.
  • It must be in its original packaging.
  • The return must be requested within [number of days] days from the date of purchase.
  1. Return Process

To initiate a return, please follow these steps:

  • Contact our customer service team at [contact information] to inform them about your intent to return the item.
  • Provide the necessary details, including your order number, the item(s) you wish to return, and the reason for the return.
  • Our customer service team will guide you through the return process, including providing you with a return shipping address if necessary.
  • Please ensure that the item is securely packaged to prevent damage during transit.
  1. Refund Options

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, we will initiate the refund process. The refund will be issued through the original payment method used during the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card provider.

  1. Non-Refundable Items

Certain items are exempt from being returned or refunded, including:

  • Customized or personalized items.
  • Gift cards.
  1. Return Shipping Costs

If the return is due to our error or a defective product, we will cover the return shipping costs. However, if the return is due to personal preference or other reasons not attributable to us, you will be responsible for the return shipping costs.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or initiate the refund process as necessary. Please provide photographs or detailed descriptions of the damage or defect to assist us in resolving the issue promptly.

  1. Exchange Policy

At this time, we do not offer direct exchanges. If you need a different item, color, or size, please follow the return process outlined above and place a new order for the desired item.

  1. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team at penpaperleather@gmail.com . We are here to assist you and ensure your satisfaction with your shopping experience at Pen Paper Leather.

This Refund and Returns Policy may be updated or revised from time to time. Please review the policy periodically for any changes.

This Refund and Returns Policy was last updated on June 5, 2023